Ash777's Privacy Policy — Your information is completely secure

Ash777 collects two types of information — what you provide directly and what is gathered automatically as you use the platform. We always aim to collect only what is strictly necessary.

Information you provide directly:

• Name, mobile number, or email address (collected at registration)
• Date of birth (for age verification)
• National ID or passport number (for KYC verification)
• Payment account details such as Mobile Banking, Nagad, or Rocket number
• Information provided when contacting customer support

Automatically Collected Data:

• IP address and device type
• Browser type and operating system
• Platform login timestamps and activity logs
• Gaming history and transaction records
• Cookies and session data

Ash777 never collects data without a reason. Every piece of information serves a specific purpose, and once that purpose is fulfilled, it is no longer used. The main reasons we collect data are:

• Account creation and management: To complete the registration process and keep your profile accurately maintained.
• Identity Verification: To confirm your age and comply with KYC requirements — this is a legal obligation.
• Financial transaction processing: To manage deposits, withdrawals, and bonuses accurately.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Customer service improvement: To resolve your issues quickly and improve the quality of our service.
• Legal compliance: To comply with the directives of relevant regulatory authorities.

Ash777 never uses your data for ad targeting or third-party marketing. Our promotional communications relate solely to ash777's own offers.

Data collected is used across various internal operations at ash777. See the table below to understand which data is used for which purpose:

Ash777's most important commitment is this — your personal data is never sold. However, data may be shared in the following limited and specific circumstances:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket are provided with the information needed to complete transactions. They operate under their own privacy policies.
• Legal authorities: Providing data is mandatory when required by a court order, government directive, or a legitimate request from a regulatory authority.
• Security Service Providers: Limited data may be shared with trusted technology partners for fraud detection and cybersecurity purposes — they are bound by contractual confidentiality obligations.
• Business Transfer: In the event of an ownership change at ash777, data may be transferred to the new owner — however, the protections under this Policy will remain in place.

Ash777 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your platform experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and platform security. Without these, the platform will not function properly.
• Performance Cookies: To understand which parts of the platform are most used — fully anonymized data.
• Functionality Cookies: To remember your preferences such as language and theme.
• Analytics cookies: Analysis of user behavior to improve our services — with your consent.

You can disable non-essential cookies at any time through your browser settings or via the ash777 Cookie Settings page. Please note that disabling cookies may affect the functionality of certain features.

Ash777 sets a defined retention period for each type of data. Once that period expires, the data is either permanently deleted or anonymised so that no individual can be identified.

To protect your data, ash777 has implemented the following technical and organizational measures:

• 256-bit TLS/SSL encryption — applied to all data transfers
• Encrypted database — data at rest is fully encrypted
• Two-factor authentication (2FA) — for account access
• Regular security audits and penetration testing
• Restricted data access — authorized personnel only
• 24/7 cybersecurity monitoring

As an ash777 user, you have several rights over your own data. You should be aware of these rights and can exercise them with us at any time:

• Right to Access: You can request to know what information ash777 holds about you.
• Right to Rectification: If any of your data is inaccurate, you can request that it be corrected.
• Right to Erasure: Under certain conditions, you may request deletion of your data — however, data subject to legal obligations may not be removable.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to object: You can object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise any of the above rights, please contact our customer support. ash777 will generally respond to your request within 30 business days. For complex cases, it may take a little longer, but you will always be informed in advance.

Ash777 may update this Privacy Policy from time to time. How users are notified will depend on the nature and significance of the changes:

• Major Changes: Notice will be given at least 14 days in advance via email or on the platform.
• Minor changes: The last updated date on this page will be revised accordingly.
• Continued use of ash777 after any changes have been made will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available after logging in to the platform.
• Support Ticket: Submit one through the Help section of your account.